Frequently Asked Questions

What kind of products does Basera offer?

We offer curated and handcrafted home décor items including vases, sculptures, platters, diffusers, centerpieces, and more—blending traditional craftsmanship with modern design.

How long does delivery take?

Orders are processed within 1–3 business days and delivered within 4–7 business days across India.

Do you offer free shipping?

Yes, we provide free shipping on all orders.

Can I return or exchange my order?

Returns are only accepted for damaged, defective, or incorrect products reported within 48 hours of delivery. Exchanges are available for eligible cases.

How secure are my payments?

All payments are processed through trusted, PCI-compliant gateways. We do not store your payment details on our servers.

How can I track my order?

Once dispatched, you’ll receive a tracking number and courier details via email or text to follow your package.